Q: How do I set my password?

A: You can press the reset button and enter your own preconceived passcodes.

Q: Must you reset the password after changing batteries?

A: NO, the system still keep your code even the power is cut off, thanks.

Q: What happens when the batteries die? Does the safe still open with a key?

A: Yes, the key is overriden keys, if the inner batteries dead, you can use the key to open the safe and replace with new batteries, do please do not keep the key inside the safe.

Q: Hello, I lost my safe box key can you advise to solve issue?

A: You can get in touch with the seller and they will send you new keys if you provide your order number.

Q: Does this safe have an alarm warning?

A: Yes, this safe has dual alarm system, it will be activated after 3 consecutive wrong passwords or violent vibration, the alarm sounds for 60 seconds.If you continue to enter 3 consecutive wrong passwords, the sound will keep for 5 minutes.